Refund policy

Returns & Exchanges

All items in our store are personalized and made to order. For this reason, all purchases are final sale, non‑returnable, and non‑refundable.

We do not accept returns or exchanges on any personalized/custom products.

Cancellation Policy

Because all items are custom‑made, orders may be cancelled within 1 hour of purchase.

A 10% cancellation fee applies to all cancellations.

After 1 hour, orders are sent to production and cannot be cancelled.

Production Timeline

All personalized items are made to order and sent to production within 24 hours of purchase. Some products may be sent sooner depending on the item and production schedule.

Once production begins, the order cannot be changed, cancelled, or refunded.

Final Sale Items

All items sold by Fonyea Sports are personalized and therefore final sale. This includes:

Personalized/custom journals

Personalized accessories

Team‑color customizations

Name/number customizations

Any item with personalization applied

International orders (no international return agent available)

These items cannot be cancelled after production begins, and cannot be returned or exchanged.

Defects & Errors

We stand behind the quality of our products. If your item arrives with a manufacturing defect or an error on our part, we will replace it at no charge.

This guarantee does not apply to:

Personalized items with customer‑submitted errors

Damage caused by the customer

Any other final sale items

To report a defect, email fonyeasports@gmail.com within 7 days of delivery.

How to Contact Us

For questions about your order, cancellations within the allowed window, or defect claims, contact:

support@fonyeasports.com